Customer Service

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Contact Us

To ensure prompt assistance to your inquiry, please fill out all information on the contact form accurately. If you are contacting us regarding an existing order, please include the order number and any SKU numbers applicable to your contact. If you are contacting us regarding an in-store experience, please include the store number and location (city & province).

For immediate assistance please visit our Frequently Asked Questions page.

If you need assistance Tracking Your Shipment, please click here.

International Customers: Currently ships only to the 13 Canadian Provinces and Territories. Please select the "Shipping To" option at the top of this page to view other countries we are able to service.

Questions? Please call us at (800) PARTY CITY or (800) 727-8924