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Customer Service

Returns

If you have any questions you may either email us at infoca@partycity.ca or use our Contact Us Form.

Need to Return Anything?

Here are common questions we get about returning products. Click on your question below and we will provide the answer.

Halloween Return Policy:

We will gladly accept returns and exchanges for Halloween costumes, decorations and accessories by Wednesday, October 17 with your Shipping Receipt. Please note: at this time all in store Halloween purchases are final.

For your convenience, you may return your online purchase to any of our Party City store locations. Please click here to find a store location near you for assistance with your return.

  • Returns with the Shipping Receipt: All products, including Online Only products, will be refunded the full purchase price.
  • Returns without the Shipping Receipt: We are unable to process returns without the Shipping Receipt. If you have misplaced your original Shipping Receipt, click here to request a replacement.
  • Merchandise credit is only redeemable in stores and not online.
  • Online Only products can be returned online for the full purchase price. Please note: Online Only kits cannot be returned to a Party City store location.
  • Shipping and Handling charges and Shipping and Handling taxes are non-refundable.
  • Only exchanges will be accepted after October 17 with Shipping Receipt. Sorry, no returns will be accepted after this date

Partycity.ca Return Policy:

We will gladly accept returns within 30 days from the date you received your purchase. All returned items must include the Shipping Receipt. Refunds are for the cost of the merchandise only. Return shipping charges are not refundable. All returns will be credited to the original form of payment. All merchandise must be in new condition, unopened, unworn and in original packaging.

Non-Returnable Items include:

  • Cosmetics / Makeup, eyelashes, facial hair, teeth, fangs, etc.
  • Hosiery
  • Life-sized Cutouts
  • Partial Party Kits - Party Kits may only be returned complete, including all components originally specified within each kit. Party Kit components cannot be returned individually.
  • Bulk Products
  • Special Order Items - Including but not limited to: Mascots and Collector's Edition Costumes
  • Undergarments
  • Wigs

How to Return Online with Partycity.ca:

Please read through our return policy to ensure your item is eligible for a return.
To request a return authorization, please email infoca@partycity.ca