Customer Service

Returns

If you have any questions please use our Contact Us Form.

Here are common questions we get about returning products. Click on your question below and we will provide the answer.


What is Party City's Retail Store Return Policy?

We gladly accept returns and exchanges within 30 days of purchase only with unopened packages accompanied with a receipt. The provision of a valid email address at time of purchase will facilitate easy access to an electronic receipt and enhance the return process.

Note that seasonal merchandise (e.g. Christmas, Easter and Halloween Items, including costumes) may be returned up to 7 days prior to the holiday, unopened with receipt only.


What is Party City's Retail Store Halloween Return Policy?

We will gladly accept returns and exchanges for Halloween costumes, decorations and accessories by Tuesday, October 24, 2017 with your Shipping Receipt.
Please note: after October 24, 2017 all Halloween purchases are final

For your convenience, you may return your online purchase to any of our Party City store locations. Please click here to find a store location near you for assistance with your return.


What is Partycity.ca's return policy?

We will gladly accept returns within 30 days from the date you received your purchase. All returned items must include the Shipping Receipt. Refunds are for the cost of the merchandise only. Original and Return shipping charges are not refundable. All returns will be credited to the original form of payment. All merchandise must be in new condition, unopened, unworn and in original packaging.

Non-Returnable Items include:


Can I return an Internet purchase to one of your store locations?

For your convenience, you may return your online purchase to any of our Party City store locations. We will gladly accept returns and exchanges within 30 days of purchase with Shipping Receipt or Store Receipt. Please click here to find a store location near you for assistance with your return.

How do I return online with Partycity.ca?

Please read through our return policy to ensure your item is eligible for a return. To request a return authorization, please use our Contact Us Form.