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    OUR COMMITMENT TO YOU

    We will attempt to give you a refund or exchange on every item purchased at any Party City store when you bring in your original receipt. When you don’t have your receipt, we will offer a receipt look-up*.

    RETURN POLICY

    Unopened and unworn items, with a receipt, in original packaging and returned within 30 days of purchase will receive a refund to the original method of payment** or will receive an exchange. Items that are opened, damaged and/or not in resalable condition may not be eligible for a refund or exchange. Click on the tabs below for a list of exceptions and exclusions to our returns policy.

    Valid photo ID may be required.


    Halloween Return Policy
    Returns on Halloween costumes, Halloween decorations, and Halloween accessories will only be accepted until October 16, 2020. After October 16, 2020, these items will be accepted for exchange only.

    WHERE TO RETURN PRODUCTS

    Products can be returned or exchanged at any Party City store within 30 days of purchase. Use our Store Locator to find the store nearest you.

    EXCHANGES  

    Exchanges are handled in the same manner as product returns. To exchange a product, simply bring it to any Party City store within 30 days of purchase, in its original condition and packaging, with your receipt. Click on the tabs below for a list of exceptions and exclusions to our returns policy. Use our Store Locator to find the store nearest you.


    *Party City stores can verify purchases made using credit, debit or with the My Canadian Tire ‘Money’ loyalty program within 90 days after the date of purchase.
    EXCEPTIONS & EXCLUSIONS

    EXCEPTIONS & EXCLUSIONS

    There are some exceptions & exclusions to our Returns Policy. These include:

    -Helium tanks
    -Partial Party Kits – Party Kit components may not be returned individually
    -Clearance or final sale merchandise

    Note that seasonal merchandise (e.g. Christmas, Easter, and Halloween items, including costumes) may be returned up to 7 days prior to the holiday, in original condition, and with a store receipt or order confirmation email. If a return is made within that 7-day period, you will be refunded in store credit*.

    *Store credit is valid for in-store transactions only
    CONTACT US

    By Email:

    Complete this email form >

    By Phone:

    Customer Support:
    1-866-764-3484

    Options MasterCard:
    1-800-459-6415 

    Triangle Rewards:
    1-800-226-8473

    By Mail:

    PO Box 2000, Station Main
    Welland, ON L3B 5S3