You can modify your cart at any time prior to payment processing. If you need to cancel your order once it has been placed, follow these steps after signing in to your account
: select Account from the top menu and go to Order History; select Cancel Order to cancel the entire order or Remove to delete an individual item from your order. If you do not have an account, please contact Customer Support at 1-866-764-3484 to speak to an agent to cancel the order.
For In-Store Pick Up: If you cancel any items for which we have not issued a Ready for Pickup email, the pre-authorization held on your card will be removed. After a Ready for Pickup email has been issued, charges to your credit card will be reversed within 24-48 hours.
For Ship to Home: We’ll do everything we can to accommodate your request if your order has not already been processed. Orders can’t be cancelled once they’ve been shipped – you will need to return unwanted items to a Party City location after they’ve been delivered.
Please contact Customer Support at 1-866-764-3484 to resolve any issues.