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    PRODUCTS

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    PRODUCT AVAILABILITY & STORE ​INVENTORY

    Checking product availability and store inventory

    Checking product availability and store inventory

    To check on the availability of a product at a store near you, please fill out the “Please select a pickup location to check inventory” section found on all product detail pages. This will identify all stores in your search area. Select your preferred store from the ones identified and click the “Select Store” button. Once this selection is made, store availability will appear on all product detail pages.
    In Stock

    In Stock

    The store had at least one item available at the time we received their inventory information.
    Not in Stock

    Not in Stock

    The store did not have this item at the time their inventory information was transferred to us, but may have added new stock since. We suggest you call the store to confirm availability.
    Call Store for Availability

    Call Store for Availability

    We have no accurate information about this store's stock position. Please call the store for more information.
    How do I check store inventory in another city or postal code?

    How do I check store inventory in another city or postal code?

    At any time, you may change your current store inventory search by clicking on the “Check Other Stores” link on the inventory section found on all product detail pages. Simply enter a new address, city or postal code, click on the “Find Stores” button on the left side and a new set of stores will be listed below, based on your new criteria.
    If I want to check inventory for another product at the same group of stores, will I have to re-enter my Address, City or Postal Code?

    If I want to check inventory for another product at the same group of stores, will I have to re-enter my Address, City or Postal Code?

    No. Once you've selected which store you want to check, you can close the window and navigate to another product. The store availability for each product you view will be shown automatically. Should you want other stores, simply click on the “Check Other Stores” link and enter another province, city or postal code.
    Why can't I find my local Party City store on the list of results, even though I selected the right city?

    Why can't I find my local Party City store on the list of results, even though I selected the right city?

    If you checked inventory in a larger urban centre, the list of stores may be presented in alphabetical order on more than one page. Click on the page numbers at the bottom of the list, or on the "previous/next" arrows to see more stores. If you do not see page numbers in the results, we suggest you go back to the list of cities and find yours under another label, e.g., instead of "Richmond", you could look under "Vancouver Region" or "Vancouver". Alternatively, you can always enter the postal code of your home/office/cottage, etc.
    Should I call ahead to double-check if the item will be available when I am ready to buy it in store?

    Should I call ahead to double-check if the item will be available when I am ready to buy it in store?

    Yes. We encourage you to call ahead to confirm the price and availability of the product you're interested in.
    What should I do if the item is out of stock?

    What should I do if the item is out of stock?

    Once in a while, distribution problems may occur and a number of stores in a region may be out of stock on a particular item. It is best to call your local store to check the earliest availability date.
    Do you guarantee that in-store inventory information is correct?

    Do you guarantee that in-store inventory information is correct?

    No. Although great care is taken in keeping the information on this website current, changes may occur without notice. We receive inventory information from our stores across Canada typically once a day and inventory changes during the day are not reflected in the information provided.

    PRODUCT ​WARRANTIES

    Products sold by Party City are backed by warranties.

    Products sold by Party City are backed by warranties.

    We stand behind the products we sell. Details on warranties can be found on all product detail pages. If you need to make a claim on the manufacturer's warranty, please contact your local Party City store. If a product is defective, the manufacturer's warranty applies. If none is specified, we offer a one-year warranty on most products.

    PRODUCT RECALLS​

    Which products have been recalled?

    Which products have been recalled?

    For a complete, up-to-date list of consumer goods carried by Party City that have been recalled, please use this link.

    SIZING GUIDELINES

    How to Measure

    How to Measure

    • Height - Stand straight and tall, in stocking feet, against the wall. Place a stiff paper on top of your head, parallel to the floor and mark the wall. Then measure from mark to floor.
    • Chest/Bust - Stand normally, arms at sides. Measure over the fullest part of your chest/bust. Keep the tape snug, but not tight. For men, this may be under the arms at the widest area.
    • Inseam - Stand in stocking feet with legs slightly apart. Measure from the crotch, along the leg and down to the floor.
    • Head - Measure the circumference of the head with a tape measure, one inch (2.54 cm) above the eyebrows.
    Foot Sizing

    Foot Sizing

    Measure your foot following the guidelines provided:
    1. Measure your foot near the end of the day. This will compensate for the normal swelling that your feet experience each and every day.
    2. Put on the type of sock that you will normally be wearing for the footwear that you are about to select. As an example, if you wear a heavier sock with ice skates, then wear these when measuring your foot.
    3. Measure both feet and select the size that is the larger. As you may be aware, many people have one foot that is slightly larger than the other.
    4. While seated place your foot flat on a piece of paper.
    5. Using a pen or pencil, and holding it as straight upright as possible, place marks on the paper at the tip of your big toe and at your heel.
    6. Using a ruler measure the distance between these two points in either inches or centimeters.
    7. Refer to the following North American and European footwear-sizing chart. Remember to repeat this exercise for your other foot and use the larger measurement when selecting your footwear.
    Here's our footwear size chart.
    CONTACT US

    By Email:

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    By Phone:

    Customer Support:
    1-866-764-3484

    Options MasterCard:
    1-800-459-6415 

    Triangle Rewards:
    1-800-226-8473

    By Mail:

    PO Box 2000, Station Main
    Welland, ON L3B 5S3