OUR COMMITMENT TO YOU

We will attempt to give you a refund or exchange on every item purchased at any Party City store in Canada when you bring in your original receipt and issued Canadian Tire Money®. When you don’t have your receipt, we will offer a receipt look-up*.

WHAT IS PARTY CITY CANADA'S RETURN POLICY?

Availability, restrictions, and return and exchange policies may vary by store. Party City stores in Ontario and Nova Scotia will not accept returns during the lockdown. For purchases where the 90-day return window expires during the lockdown, customers will be given a 60-day extension to make their returns when stores reopen.

WHERE CAN I  RETURN OR EXCHANGE A PRODUCT I PURCHASED IN STORE?

Products can be returned or exchanged at any Party City store in Canada within 90 days after the date of purchase with an original receipt and issued Canadian Tire Money®. Items must be unopened and in their original packaging. Use our Store Locator to find the store nearest you

EXCHANGES  

Exchanges are handled in the same manner as product returns. To exchange a product, simply bring it to any Party City store in Canada within 90 days after the date of purchase with your original receipt and issued Canadian Tire Money®. Items must be unopened and in their original packaging. Click on the tabs below for a list of exceptions and exclusions to our return policy. Use our Store Locator to find the store nearest you. 

* Party City stores in Canada can verify purchases made using credit, debit or with the Triangle Rewards™ program within 90 days after the date of purchase. 
** Less the value of any Canadian Tire Money® or other benefit given at the time of the original purchase.
Are there any exceptions to the return policy?

Are there any exceptions to the return policy?

There are some exceptions to our Returns Policy. These include: 
· Returns, exchanges or warranties on an item without a receipt may not be accepted. 
· A defective item is subject to the manufacturer’s warranty and will be repaired or replaced. 
· Electronics (home audio & video, personal audio & video, cameras & accessories, communications) may only be returned within 30 days. All other rules apply. 
· Certain seasonal or holiday merchandise (excluding Halloween) may be returned up to 7 days prior to the holiday with an original receipt and issued Canadian Tire Money®. Items must be unopened and in their original packaging. If a return is made within the 7-day period a store credit will be provided*. 
· Halloween merchandise may be returned up to 14 days prior to the holiday with an original receipt and issued Canadian Tire Money®. Items must be unopened and in their original packaging. If a return is made within the 14-day period a store credit will be provided*. 

*Store credit is valid for in-store transactions only.
Are there any items that cannot be returned at Party City stores in Canada?

Are there any items that cannot be returned at Party City stores in Canada?

Some products at Party City stores in Canada are non-refundable and non- exchangeable. These include:
· Clearance or final sale merchandise
· Helium tanks
· Masks
· Wigs, undergarments, and hosiery
· Balloons that have been inflated
· Partial Party Kits – Party Kit components may not be returned individually

Further details are available in store at Customer Service.
​PRODUCT ​WARRANTIES / PRODUCT RECALLS​
Which products have been recalled?

Which products have been recalled?

For a complete, up-to-date list of consumer goods carried by Party City stores in Canada that have been recalled, please see this link.
Some products sold at Party City stores in Canada are backed by warranties.

Some products sold at Party City stores in Canada are backed by warranties.

We stand behind the products we sell. Details on warranties can be found on each product detail page. If you need to make a claim on the manufacturer's warranty, please contact your local Party City store in Canada. If a product is defective, the manufacturer's warranty applies. If there is no manufacturer’s warranty, we offer a one-year warranty on most products.
CONTACT US

By Email:

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By Phone:

Customer Support:
1-866-764-3484

Options MasterCard:
1-800-459-6415 

Triangle Rewards:
1-800-226-8473

By Mail:

PO Box 2000, Station Main
Welland, ON L3B 5S3