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If you’ve got questions about Party, we're here to help!

Online Ordering

Learn how to create and easily get your order with our online ordering options here.

Returns & Exchanges

Learn How and Where you can Return & Exchange goods

Order Status

Quickly check on the progress of your order - no sign-in required!


Returns and Exchanges, Privacy Policy, and Terms and Conditions


Product Availability, Store Inventory, Warranties & Recalls, and more!

Triangle Support

Triangle Rewards programs including Canadian Tire Money, Mastercard and more

Contact Us

If you still need further assistance, please get in touch!

Most Frequently Asked Questions

Warranties vary based on the type of product. Please view individual product detail pages for warranty information.

Yes, items can be returned to any Party City store in Canada within 90 days of purchase with an original receipt and issued Canadian Tire Money®. Items must be unopened and in their original packaging. Use our Store Locator to find the store nearest you. See Returns Policy for complete details, including exclusions and exceptions.

If you have forgotten your password, simply click on the Forgot Your Password link, fill in the required fields and choose the SEND PASSWORD button. A new password will be sent to the email address that you provided when you created the account. If you are unable to remember your username or email address, please call Customer Service toll-free at  1-866-764-3484 for assistance.

Fill out the “Please select a pickup location to check inventory” section found on all product detail pages. This will identify all stores in your search area. Select your preferred store from the ones identified and click the “Select Store” button. Once this selection is made, store availability will appear on all product detail pages.