FIND THE BEST FIT FOR YOUR ONLINE ORDERING NEEDS
FREQUENTLY ASKED QUESTIONS
Can I shop online at partycity.ca?
Can I shop online at partycity.ca?
Yes, you can shop online at partycity.ca. Your two options are free In-Store Pick Up, and Ship to Home starting from $4.99. To confirm if a product is eligible for shopping online, check for the In-Store Pick Up or Ship to Home icons on the product page.
Do I have to have an online account to make online purchases from partycity.ca?
Do I have to have an online account to make online purchases from partycity.ca?
No. You do not need to have an account to purchase products online, though it does provide additional benefits like access to your previous orders, ability to store your address and credit card information to make future purchases easier and access to your Triangle Rewards information if you are a member of the program.
Are the prices the same as they are in store?
Are the prices the same as they are in store?
Yes, we have attempted to match our prices on partycityca with those that you will see in your local store. We strive for pricing accuracy, but market conditions and competitive pressures can cause prices to change. Online pricing and product selection may differ from your local store.
Can I still order an item that is out of stock?
Can I still order an item that is out of stock?
We will make every effort to make the product available to you. As long as it is available in our Distribution Centre or from a vendor, you can purchase it online and we will notify you when it is ready for pickup at your store or ready to be shipped to you.
If you see a "Need more" message, you may still order it from our Distribution Centre. Look for the estimated time of arrival on product detail pages and on the shopping cart and checkout pages. You will receive a Ready for Pickup email when the item arrives. If the “Need more” message does not appear, contact the store to inquire.
Is my online confirmation page considered an official receipt?
Is my online confirmation page considered an official receipt?
No, your Official Sales Receipt will be provided to you when you complete your transaction at the store where you pick up your items or will be provided with your shipping documents.
How do I check on my order status?
How do I check on my order status?
Please use your order number to check the status of your order by signing in to your account or contact Customer Support at 1-866-764-3484.
How do I make sure Party City received my order?
How do I make sure Party City received my order?
Party City will send you a confirmation email letting you know that we have received your order. A follow-up email is sent once your order is ready for pickup or when it has been shipped.
If I have placed an order for someone else, how can I make sure they know the order is ready to be picked up or has shipped?
If I have placed an order for someone else, how can I make sure they know the order is ready to be picked up or has shipped?
If you provide the recipient’s email address, they will be informed when the order is ready for pickup or has shipped. If you do not provide an email address, it will be your responsibility to contact them when the order is ready and provide them with the Ready for Pickup or Shipped email. If you are providing the recipient’s email address, please make sure you have their permission to provide it to us.
What methods of payment do you accept online?
What methods of payment do you accept online?
We accept Masterpass, Visa, Visa Debit, Mastercard, Mastercard Debit and American Express. At this time, we are unable to accept other credit/debit cards, gift cards or store credit for online purchases.
When is the full amount of my online purchase charged to my credit card?
When is the full amount of my online purchase charged to my credit card?
For In-Store Pick Up: When you place an order, we retain a preauthorization for the full amount on your credit card until the items are located and ready for pickup. When an item is ready for pickup, your credit card is charged for that item. Preauthorization is retained on any outstanding items on your order. A Ready for Pickup email will be sent to the email address you provide when a payment is processed, and items are ready for pickup.
For Ship to Home: When you place an order, we retain a preauthorization for the full amount on your credit card until the items are ready to be shipped. When an item is ready to be shipped, your credit card is charged for that item. Preauthorization is retained on any outstanding items on your order.
I have an issue with my order. How do I change or cancel my order?
I have an issue with my order. How do I change or cancel my order?
You can modify your cart at any time prior to payment processing. If you need to cancel your order once it has been placed, follow these steps after signing in to your account: select Account from the top menu and go to Order History; select Cancel Order to cancel the entire order or Remove to delete an individual item from your order. If you do not have an account, please contact Customer Support at 1-866-764-3484 to speak to an agent to cancel the order.
For In-Store Pick Up: If you cancel any items for which we have not issued a Ready for Pickup email, the pre-authorization held on your card will be removed. After a Ready for Pickup email has been issued, charges to your credit card will be reversed within 24-48 hours.
For Ship to Home: We’ll do everything we can to accommodate your request if your order has not already been processed. Orders can’t be cancelled once they’ve been shipped – you will need to return unwanted items to a Party City location after they’ve been delivered.
Please contact Customer Support at 1-866-764-3484 to resolve any issues.
What is your return policy for online purchase from partycity.ca?
What is your return policy for online purchase from partycity.ca?
s with purchases made in-store, unopened items in original packaging purchased online may be returned with a receipt within 30 days of purchase and will receive a refund to the original method of payment. Items that are opened damaged and/or not in resalable condition may not be eligible for a refund or exchange. For items that were shipped to you, if you cannot return items to a store, contact Customer Support at 1-866-764-3484.
Please note, that original delivery fees are not refunded when a return is processed.
For complete details, see our Returns Policy, which outlines all exclusions and exceptions.
Can I make a purchase under my tax-exempt status?
Can I make a purchase under my tax-exempt status?
To make purchases exempt from tax, Party City requires that documentation be provided at the time of purchase, which is not possible in our online environment, you will have to pay tax at the time of purchase. Please contact Customer Support at 1-866-764-3484 and they can help direct you to the required forms to receive post purchase reimbursement from the appropriate provincial or federal government.
Why do you show products that are not available for purchase on partycity.ca?
Why do you show products that are not available for purchase on partycity.ca?
We include these products as a research tool for customers who may want to purchase the item in-store.
Who may have access to my personal information?
Who may have access to my personal information?
To understand how Party City handles personal information, read our Privacy Policy.
Does partycity.ca use cookies?
Does partycity.ca use cookies?
Partycity.ca uses cookies to remember information you gave us so that you don't have to re-enter it each time you visit.
How do I make a purchase to pick up in store?
How do I make a purchase to pick up in store?
Simply go online to partycity.ca and begin to shop for your desired items, select the items you’d like to order and “add” them to your cart, select In-Store Pick Up in your options, then check out and you’ll be given further information involving pick up times.
I just placed an order. When can I pick it up?
You will be notified by email as soon as your order is ready for pickup. Do not visit the store to pick up your order until you receive this notification.
I just placed an order. When can I pick it up?
You will be notified by email as soon as your order is ready for pickup. Do not visit the store to pick up your order until you receive this notification.
If products are in stock, your order will usually be processed within 24 business hours. Upon completion of order processing, you will be notified via email that it is ready for pickup.
- Buy online and pick up within 24 hours.
Orders placed Sunday 8:01 a.m. to Monday 8:00 a.m. – estimated pick-up Tuesday 12:00 p.m.
Orders placed Monday 8:01 a.m. to 12:00 p.m. – estimated pick-up Tuesday 12:00 p.m.
Orders placed Monday 12:01 p.m. to 4:00 p.m. – estimated pick-up Tuesday 4:00 p.m.
Orders placed Monday 4:01 p.m. to 8:00 p.m. – estimated pick-up Tuesday 8:00 p.m.
Orders placed Monday 8:01 p.m. to Tuesday 8:00 a.m. – estimated pick up Wednesday 12:00 p.m.
Can I pay for my order when I pick it up instead of paying online?
Can I pay for my order when I pick it up instead of paying online?
All online transactions require you to pay online.
What do I bring into the store when I go to pick up my order?
What do I bring into the store when I go to pick up my order?
Please bring a printed copy of your Ready for Pickup email to the store or show your email and barcode on your smartphone. The store may require you to present a photo ID for verification purposes.
Why am I receiving more than one Ready for Pickup email?
Why am I receiving more than one Ready for Pickup email?
Because your order included products that were not in stock, they will be available for pickup at a later date than those that the store had in its inventory. You will receive email notification when each of them becomes available. The estimated availability date for all products will be shown on your order.
Before I received my Ready for Pickup email, a product in my order went on sale. Will the price be adjusted?
Before I received my Ready for Pickup email, a product in my order went on sale. Will the price be adjusted?
Yes, when you receive the email and visit the store to pick up your order, you should find that the price has been adjusted to reflect the sale price.
How long will my order be held in-store?
How long will my order be held in-store?
Your order will be held at the store you designated for pickup for 10 days. If you fail to pick up your items within this time period, we will cancel your order, at which time the purchase amounts charged to your credit card will be reversed and the products will no longer be available for pickup.
If I place an order to be picked up in another province, which sales tax rate will I be charged?
If I place an order to be picked up in another province, which sales tax rate will I be charged?
When you place an order with a store in another province, that province's sales tax will be applied to your order.
For example, if you live in Alberta and you place an order with a store in Ontario, the Ontario HST (13%) will be applied to your order. If you place an order to be picked up in Nova Scotia, the Nova Scotia HST (15%) will be applied to your order.
How do I set up a delivery?
How do I set up a delivery?
Simply go online to canadiantire.ca, select the items you would like to purchase and select “Ship to Home” when placing your order. After this you’ll receive a confirmation email with further instructions regarding delivery.
How much does Ship to Home delivery cost?
How much does Ship to Home delivery cost?
The shipping and handling fee is based on an item’s size, total order weight, delivery type, as well as your location and delivery distance. Additional charges apply for add-on services such as assembly/installation or service level (room of choice delivery or removal of packaging).
On the product detail page, you can see an estimated shipping cost once you click on Estimate Shipping Fees after you enter an eligible postal code. The estimator will calculate an estimated shipping and handling fee for the item currently displayed. Final shipping fees will be determined based on the total contents of your cart and are displayed during the checkout process.
How will I know when my order has been shipped?
How will I know when my order has been shipped?
When your order ships, we’ll send you an email with a tracking number. If there are several items, multiple shipments may be necessary, and you will receive multiple confirmation emails.
For bulky items, you will be contacted to schedule a delivery appointment within 2 business days of receiving your ship notification.
Why is my area not eligible for delivery?
Why is my area not eligible for delivery?
Unfortunately, at this time there are select markets where Party City cannot deliver to due to excessive distance or transportation limitations. This includes certain regions/municipalities which require a ferry for delivery. Note: large items will only be available for delivery within 100km of a Party City store.
Due to tax requirements, we are unable to ship across provincial borders at this time.
To confirm if we ship to your home address, select Estimate Shipping Fees on the product details page and enter your postal code information.
Can you ship outside of Canada?
Can you ship outside of Canada?
At this time we do not ship outside of Canada.
What if some of the items in my cart are not available for home delivery?
What if some of the items in my cart are not available for home delivery?
For items not available for Ship to Home, you can still place an order for In-Store Pick Up for the entire order or have only the eligible items delivered.