ONLINE ORDERING

Yes, you can shop online at partycity.ca. Your two options are free In-Store Pick Up, and Ship to Home starting from $4.99. To confirm if a product is eligible for shopping online, check for the In-Store Pick Up or Ship to Home icons on the product page.  

No. You do not need to have an account to purchase products online, though it does provide additional benefits like access to your previous orders, ability to store your address and credit card information to make future purchases easier and access to your Triangle Rewards information if you are a member of the program.

Yes, we have attempted to match our prices on partycityca with those that you will see in your local store. We strive for pricing accuracy, but market conditions and competitive pressures can cause prices to change. Online pricing and product selection may differ from your local store.

We will make every effort to make the product available to you. As long as it is available in our Distribution Centre or from a vendor, you can purchase it online and we will notify you when it is ready for pickup at your store or ready to be shipped to you.

No, your Official Sales Receipt will be provided to you when you complete your transaction at the store where you pick up your items or will be provided with your shipping documents. 

Please use your order number to check the status of your order by signing in to your account or contact Customer Support at 1-866-764-3484.

Party City will send you a confirmation email letting you know that we have received your order. A follow-up email is sent once your order is ready for pickup or when it has been shipped.

If you provide the recipient’s email address, they will be informed when the order is ready for pickup or has shipped. If you do not provide an email address, it will be your responsibility to contact them when the order is ready and provide them with the Ready for Pickup or Shipped email. If you are providing the recipient’s email address, please make sure you have their permission to provide it to us.

We accept Masterpass, Visa, Visa Debit, Mastercard, Mastercard Debit and American Express. At this time, we are unable to accept other credit/debit cards, gift cards or store credit for online purchases.

For In-Store Pick Up: When you place an order, we retain a preauthorization for the full amount on your credit card until the items are located and ready for pickup. When an item is ready for pickup, your credit card is charged for that item. Preauthorization is retained on any outstanding items on your order. A Ready for Pickup email will be sent to the email address you provide when a payment is processed, and items are ready for pickup.

You can modify your cart at any time prior to payment processing. If you need to cancel your order once it has been placed, follow these steps after signing in to your account: select Account from the top menu and go to Order History; select Cancel Order to cancel the entire order or Remove to delete an individual item from your order. If you do not have an account, please contact Customer Support at 1-866-764-3484 to speak to an agent to cancel the order.

s with purchases made in-store, unopened items in original packaging purchased online may be returned with a receipt within 30 days of purchase and will receive a refund to the original method of payment. Items that are opened damaged and/or not in resalable condition may not be eligible for a refund or exchange. For items that were shipped to you, if you cannot return items to a store, contact Customer Support at 1-866-764-3484.  

To make purchases exempt from tax, Party City requires that documentation be provided at the time of purchase, which is not possible in our online environment, you will have to pay tax at the time of purchase. Please contact Customer Support at 1-866-764-3484 and they can help direct you to the required forms to receive post purchase reimbursement from the appropriate provincial or federal government.

We include these products as a research tool for customers who may want to purchase the item in-store.

To understand how Party City handles personal information, read our Privacy Policy.

Partycity.ca uses cookies to remember information you gave us so that you don't have to re-enter it each time you visit.

Simply go online to partycity.ca and begin to shop for your desired items, select the items you’d like to order and “add” them to your cart, select In-Store Pick Up in your options, then check out and you’ll be given further information involving pick up times.

You will be notified by email as soon as your order is ready for pickup. Do not visit the store to pick up your order until you receive this notification.

All online transactions require you to pay online.

Please bring a printed copy of your Ready for Pickup email to the store or show your email and barcode on your smartphone. The store may require you to present a photo ID for verification purposes.

Because your order included products that were not in stock, they will be available for pickup at a later date than those that the store had in its inventory. You will receive email notification when each of them becomes available. The estimated availability date for all products will be shown on your order.

Yes, when you receive the email and visit the store to pick up your order, you should find that the price has been adjusted to reflect the sale price.

Your order will be held at your selected store location for a minimum of 3 days, up to a maximum of 15 days. Hold times may vary by store. The number of days your order will be held is indicated on your Ready for Pickup email. If you fail to pick up your items within this time period, your order will be cancelled at which time the charges to your credit card will be reversed and your order will no longer be available for pick up.

When you place an order with a store in another province, that province's sales tax will be applied to your order. 

Simply go online to canadiantire.ca, select the items you would like to purchase and select “Ship to Home” when placing your order. After this you’ll receive a confirmation email with further instructions regarding delivery.

The shipping and handling fee is based on an item’s size, total order weight, delivery type, as well as your location and delivery distance. Additional charges apply for add-on services such as assembly/installation or service level (room of choice delivery or removal of packaging).

When your order ships, we’ll send you an email with a tracking number. If there are several items, multiple shipments may be necessary, and you will receive multiple confirmation emails.

Unfortunately, at this time there are select markets where Party City cannot deliver to due to excessive distance or transportation limitations. This includes certain regions/municipalities which require a ferry for delivery. Note: large items will only be available for delivery within 100km of a Party City store.

At this time we do not ship outside of Canada.

For items not available for Ship to Home, you can still place an order for In-Store Pick Up for the entire order or have only the eligible items delivered.