Your Options: | PICK UP AT STORE | SAME-DAY DELIVERY | SHIP TO HOME |
What is it? | Order online and pick up from the store. If you selected Curbside Pick Up, we will bring your order out to your vehicle. | Order online and have products delivered to you the same day or next day depending on when the order is placed. Check product page for confirmation. | Order online and have products delivered to you. |
Why do it? | Pay in advance and skip the check out lines | Get your order delivered on the same day or the next day with real-time order tracking. | Thousands of products delivered to your home, where you want them. |
How much is it? | Pick Up is free at the majority of stores. Some stores may require a minimum order value (before taxes). Orders that do not meet this value will be subject to a small fee. | $9.99 + tax. | Shipping rates are dependent on the size and weight of products ordered, and distance of the delivery address from the selected store. |
How long does it take? | Typically within 24 hours. Please wait for your Ready for Pick Up email before proceeding to the store. | You will see an estimated delivery date on the product page if selecting the Same-Day Delivery, and again in your cart prior to checkout. We will provide you with tracking information once the order has shipped. | You will see an estimated delivery date range on the product page if selecting the Ship to home option, and again in your cart prior to checkout. We will provide you with an updated delivery window and tracking information, once the order has shipped. For large items, you'll be contacted to book a delivery. |
Where do I need to go to pick up my order? | Once your order is ready, you will receive a Ready for Pick Up email. When you arrive at your selected store, go to the pickup location listed to pick up your order. If you selected Curbside, park in one of the designated Curbside Pick Up spots and refer to the signage for directions on how to pick up your order. | ||
Why can I not select this option? | Always available - subject to product availability. | Products have to be available in-store, meet the cube and weight dimensions, and your distance from store needs to be less than 10km. | Certain hazardous goods and large products are not eligible. Check product page for confirmation. |
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You can select to use our Forgot Your Password feature. From the Sign In screen, click on the ”Forgot Your Password” link. Enter your email address and click on ”Send Password”. You will receive an email with a temporary password that you will be able to change the next time you are logged in. You may also wish to change your password from time to time. To do so, sign in to your account and then select ”Personal Information” in the navigation. Then, locate ”Change Password”, click edit and follow the instructions.
Yes, you can place an online order for someone else to pick up or have delivered to them. By providing the recipient’s name, email address and shipping details (if Ship to Home) during the checkout process, they will be informed when the order is ready for pick up or has shipped. If you have not provided the recipient’s email address, it will be your responsibility to contact them when the order is ready and provide them with the Ready for Pick Up or Shipped email. If you are providing the recipient’s email address and shipping information, please make sure you have their permission to provide it to us.
Simply go online to partycity.ca and begin to shop for your desired items. Once you have selected the items you would like to order, ‘add’ them to your cart. At checkout, ensure you have selected ‘Pick Up at Store’ as your Pick Up Method. After completing your order, you will receive a confirmation email. Once your items are ready, an email will be sent to you advising you that your items are ready for pick up. Please wait for your Ready for Pick Up email before proceeding to the store
Please make sure to bring your Ready for Pick Up email (either on your smartphone or a print-out), which features a QR code and 4-digit pick up code. Stores will require one or both of these codes in order to successfully retrieve your order. Stores may also ask for additional information that can be found on your Ready for Pick Up email, and may require you to present a photo ID for verification purposes. Please also ensure that your vehicle has adequate space to fit your order.
Your order will be held at your selected store location for a minimum of 3 days, up to a maximum of 15 days. Hold times vary by store. The number of days your order will be held is indicated on your Ready for Pick Up email. Should your items not be picked up within this time period, they will be cancelled and no longer available for pick up, at which point the charges to your method(s) of payment will be reversed. If you cannot pickup your order by the expected pick up date, please call the store directly to arrange for an extended pick up date.
Because your order included products that were not in stock, they will be available for pick up at a later date than those that the store had in its inventory. You will receive email notification when each of them becomes available. The estimated availability date for all products will be shown on your order.
The shipping and handling fee is based on an item’s size, total order weight, delivery type, as well as your location and delivery distance.
You can view the estimated shipping charges on the item's product detail by entering your postal code. The estimator will calculate an estimated shipping and handling fee for the item currently displayed.
Final shipping fees will be determined based on the total contents of your cart and are displayed during the checkout process
Items cannot be delivered to all P.O.Boxes at this time. Please enter your postal code into the Estimated Shipping Fee section of the website to confirm if your address is eligible for Ship to Home.
Due to tax requirements, we are unable to ship across provincial borders at this time. At this time we do not ship outside of Canada.
Once you have selected the item(s) you would like to purchase, click on the ‘Add to Cart’ button. You can now select the ‘Ship to Home’ option. Ensure your postal code (for pricing) is entered correctly as well as your complete shipping address to avoid delays or cancellations. Orders cannot be shipped to P.O.Boxes at this time. Please enter your postal code into the Estimated Shipping Fee section of the website to confirm if your address is eligible for Ship to Home. Once your order is placed, your order confirmation email will provide you with further instructions regarding your delivery. For larger bulk items, you will be contacted by our delivery carrier to book a delivery time that fits your needs.
Same-Day Delivery starts at $9.99 per order. The delivery cost will be reflected in your order total once you select Same-Day Delivery in your shopping cart.
There are multiple ways to check on the status of an order. Here’s how:
1. If you have a Triangle ID account, sign into your account, select Account from the top menu and navigate to Order History. From here you can view the status on all your recent orders.
2. Orders can also be checked by clicking the order status link in your order confirmation email
3. If you don’t have an account or checked out as Guest, you can check on your order’s status bu entering the email address used to place the order and the order number received at time of order confirmation here.
If there are several items, multiple shipments may be necessary, and you will receive multiple confirmation emails.
We will send you your Ready for Pick Up email as soon as your order is ready. Please wait for your Ready for Pick Up email before proceeding to the store to pick up your order, as you will be unable to collect your order without the email.
Yes. If you have a Triangle account, you can change your desired Pick Up Method by viewing your Order Details and clicking on the “Edit” button in the “Free Pick Up At Store Information” box. If you don’t have an account, you can call Customer Service at 1-866-764-3484 and request assistance with changing the Pick Up Method on your behalf. Please note: this change can no longer be made once the order begins being processed, so act quickly!
Alternatively, customers can pick up their Pick Up at Store orders via Curbside Pick Up by driving to the store's designated Curbside Pick Up area and following instructions on the signage. Additionally, orders placed as Curbside Pick Up can be picked up in-store using the QR code found in the Ready for Pick Up email. Look for designated signs to the pick up area once in the store.
If you have a Triangle account: You can change the above information by viewing your Order Details. A message will be visible if there are details in your order eligible for editing, and the information that can be edited will have an “Edit” button next to it.If you don’t have a Triangle account: You can call Customer Service at 1-866-764-3484 and request assistance with changing the above details on your behalf.
Important note: Fewer details will be available for editing as the order is processed, so not to disrupt speedy completion of your order. The earlier after you place your order, the more details will be available for editing. Customers are not able to edit the contents of their order, beyond cancelling a product/order.
If you have a Triangle ID account, follow these steps after signing in:
1) Select Account from the top menu and go to Order History
2) Select Cancel Order to cancel the entire order or Remove to delete an individual item from your order.
If you do not have an account, you are still able to cancel items within your order by following these steps:
1) Enter the email address used to place the order and your order number here.
2) Click on Check order status.
3) Select Cancel to cancel individual items from your order or the entire order.
If you still require assistance, please contact Customer Support at 1-866-764-3484 to cancel the order.
If your order has already been shipped, we are unfortunately not able to cancel your order.
If you cancel any items for which we have not issued a Ready for Pick Up email, the pre-authorization held on your card will be removed. After a Ready for Pick Up email has been issued, charges to your credit card will be reversed within 24-48 hours